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Service level agreements: ready-rate analysis with lump-sum and linear penalty structures.

Osama AlamriBabak AbbasiJames P. MinasPanlop Zeephongsekul
Published in: J. Oper. Res. Soc. (2018)
Keyphrases
  • databases
  • database
  • information systems
  • case study
  • data analysis
  • service oriented
  • service level agreements