Contracting cleaning services in a European public underground transportation company with the aid of a DSS.
Antonio Jiménez-MartínAlfonso MateosSixto Ríos-InsuaLuis Carlos RodríguezPublished in: Decis. Support Syst. (2007)
Keyphrases
- service discovery
- european project
- decision support system
- customer service
- public services
- web services
- service providers
- service oriented
- transportation problem
- case study
- service composition
- ubiquitous computing
- operational decisions
- context aware
- business transactions
- decision support
- end users
- customer support
- transportation systems
- wireless communication
- computing environments
- service quality
- service oriented architecture
- call center
- decision making
- databases
- government information
- public participation
- metadata
- government services
- mobile services
- life cycle
- information services