Cloud-Based Sentiment Analysis for Measuring Customer Satisfaction in the Moroccan Banking Sector Using Naïve Bayes and Stanford NLP.
Anouar RiadsolhImane LasriMourad ElbelkacemiPublished in: J. Autom. Mob. Robotics Intell. Syst. (2021)
Keyphrases
- sentiment analysis
- customer satisfaction
- bayes classifiers
- tree augmented
- bayes classifier
- natural language processing
- internet banking
- naive bayes classifier
- bayesian classifiers
- text classification
- bayesian networks
- bayesian network classifiers
- opinion mining
- text mining
- service quality
- sentiment classification
- bayes net
- sentence level
- user satisfaction
- multi aspect
- customer reviews
- user generated
- bayesian classifier
- decision trees
- information extraction
- naive bayes
- cloud computing
- online reviews
- product features
- marketing strategies
- product reviews
- wordnet
- rule learner
- customer data
- feature selection
- higher education
- natural language
- machine learning
- web services
- sentiment words
- sentiment lexicon
- knowledge discovery