Key Dimensions of E-commerce Service Quality and Its Relationships to Satisfaction and Loyalty.
Samar I. SwaidRolf T. WigandPublished in: Bled eConference (2007)
Keyphrases
- service quality
- electronic commerce
- customer loyalty
- customer satisfaction
- user satisfaction
- service providers
- online shopping
- information systems
- competitive advantage
- quality of service
- call center
- information quality
- competitive environment
- incident management
- web services
- job satisfaction
- technology acceptance
- business models
- real time
- online banking