Improving efficiency of service systems by performing a part of the service without the customer's presence.
Gabi HanukovPublished in: Eur. J. Oper. Res. (2022)
Keyphrases
- service systems
- call center
- customer classes
- web technologies
- service level
- queueing model
- service oriented
- service requests
- enterprise systems
- heavy traffic
- arrival rate
- customer service
- queue length
- electronic commerce
- asymptotically optimal
- service quality
- stochastic models
- supply chain
- website
- queueing networks
- computational complexity
- web services