SaaS und Servicequalität - werden die Kundenerwartungen erfüllt?

Alexander Benlian Thomas Hess Rolf T. Wigand

Published in: Wirtschaftsinformatik Manag. (2010)

Keyphrases

cloud computing
reference architecture
incident management
end users
maturity model
multi tenant
service providers
real world
software architecture
data center
business models
computing resources
situation awareness
cloud services
software as a service