Evaluating a Bayesian Network to Predict Customer Satisfaction in Scrum Software Development Projects: An Empirical Study with One Company.
Mirko Barbosa PerkusichGleyser GuimarãesKyller Costa GorgônioHyggo O. AlmeidaAngelo PerkusichPublished in: SEKE (2021)
Keyphrases
- customer satisfaction
- software development projects
- project management
- agile software development
- bayesian networks
- customer service
- customer retention
- customer data
- software development
- service quality
- software projects
- customer support
- historical data
- risk management
- software engineering
- development process
- customer loyalty
- user satisfaction
- information systems
- product design
- case study
- project managers
- marketing strategies
- development projects
- service providers
- software process
- decision support system
- software systems
- database