How online ratings and trust influence health consumers' physician selection intentions: An experimental study.
Xi HanJia Tina DuTingting ZhangWenting HanQinghua ZhuPublished in: Telematics Informatics (2021)
Keyphrases
- purchase intention
- online shopping
- consumer trust
- product quality
- online stores
- influence factors
- virtual communities
- internet shopping
- online retailers
- health information
- survey data
- online consumer
- shopping behavior
- online reviews
- service quality
- decision support system
- reputation mechanisms
- product reviews
- customer satisfaction
- online markets
- collaborative filtering
- group buying
- product recommendation
- health care
- online learning
- website
- reputation systems
- website design
- factors influencing
- medical diagnosis
- electronic word of mouth