Disruption risk management in service-level agreements.
Hamed JahaniBabak AbbasiSeyedeh Zahra HosseinifardMasih FadakiJames P. MinasPublished in: Int. J. Prod. Res. (2021)
Keyphrases
- risk management
- service level agreements
- service level
- cloud computing
- quality of service
- service oriented
- decision support system
- supply chain
- service providers
- risk assessment
- risk evaluation
- business process
- business processes
- total cost
- operational risk
- grid services
- project management
- commercial banks
- computing resources
- financial institutions
- software projects
- resource management
- resource allocation
- data management
- case study
- web services
- service quality
- real time
- database systems
- cloud services
- decision making