A Scale for B2B eCommerce Website Customer Satisfaction.

Jianzheng Yang Yu Ding Jian Wang

Published in: AMCIS (2009)

Keyphrases

real time
customer satisfaction
website
service quality
electronic commerce
online shopping
user satisfaction
customer service
customer data
core competence
customer reviews
information quality
scale space
web pages
search engine
product design
web content
information systems