Online Customers Satisfaction on Repurchase Intention: Role of Mobile Shopping Perceived Customer.
HendarKen SudartiHappy RhemanandaPublished in: CISIS (2020)
Keyphrases
- internet shopping
- customer satisfaction
- service quality
- online retailers
- online shopping
- factors influencing
- customer service
- customer loyalty
- user satisfaction
- shopping behavior
- technology acceptance
- marketing strategies
- online stores
- theory of planned behavior
- customer data
- service providers
- mobile devices
- electronic commerce
- potential customers
- information systems
- call center
- online consumer
- technology acceptance model
- competitive advantage
- customer requirements
- mobile learning
- subjective norm
- online learning
- mobile phone
- purchase decision
- customer preferences
- quality of service
- point of sale
- empirically tested
- customer support