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The Gap between What a Service Provider Shows Off and What Users Really Watch.
Dongjin Kim
Jaehyun Choi
Published in:
HCI (3) (2014)
Keyphrases
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service providers
end users
personal data
content providers
service requests
cloud computing
online services
service quality
user interface
incident management
web services
database
social networks
user experience
mobile services
data mining services