Utilizing Lean Thinking as a Means to Digital Transformation in Service Organizations.
Felix P. SanthiapillaiR. M. Chandima RatnayakePublished in: APMS (2) (2020)
Keyphrases
- information technology
- management system
- service delivery
- service oriented
- service management
- information systems
- decision making
- web services
- service discovery
- public services
- knowledge management
- critical information
- management policies
- neural network
- strategic decisions
- virtual organization
- digital objects
- service composition
- cloud computing