An Empirical Study of E-Loyalty Development Process from the E-Service Quality Experience: Testing the Etaliq Scale.
Honglei LiCemal TevrizciNnanyelugo Aham-AnyanwuPublished in: PACIS (2014)
Keyphrases
- service quality
- development process
- customer satisfaction
- software engineering
- service providers
- software testing
- case study
- metamodel
- electronic commerce
- software projects
- software development
- systems development
- competitive advantage
- online shopping
- functional requirements
- development processes
- quality of service
- call center
- information systems
- user satisfaction
- design process
- real time
- incident management
- job satisfaction
- game development
- information quality
- development projects
- customer loyalty
- internet shopping
- software quality
- relational databases