Converting online public legal information into knowledge: "ABC del Diritto" an Italian e-Government citizen-oriented service.
Maria Angela BiasiottiRoberta NannucciPublished in: DG.O (2006)
Keyphrases
- e government
- public services
- legal information
- public administration
- service delivery
- knowledge management
- service provision
- public sector
- government services
- electronic government
- government websites
- digital government
- online services
- government agencies
- huge amounts
- online learning
- service oriented
- developing countries
- legal texts
- government information
- information communication technology
- service offerings
- knowledge sharing
- federal government
- metadata
- public organizations
- inter organizational
- life cycle
- information sharing
- digital archives
- government organizations
- decision making
- public participation
- web services
- knowledge base
- governmental organizations
- secure information sharing
- customer service
- information technology