Web Management of Citizens' Complaints and Suggestions.
Victor M. Ruiz PenichetJosé A. GalludMaría Dolores LozanoManuel TobarraPublished in: CRIWG (2006)
Keyphrases
- federal agencies
- xml technology
- decision making
- website
- semantic web
- information systems
- web documents
- web applications
- management system
- linked data
- e government
- web resources
- information management
- web mining
- web users
- knowledge management
- public policy
- end users
- user generated content
- government services
- web pages
- metadata
- service delivery
- public services
- social bookmarking
- database