Business-Oriented Development Methodology for IT Service Management.
Kevin JinPradeep RayPublished in: HICSS (2008)
Keyphrases
- service management
- service delivery
- business process
- business rules
- electronic commerce
- service provision
- return on investment
- information systems
- data mining
- business processes
- business intelligence
- business models
- database
- databases
- enterprise systems
- business environment
- e government
- decision making
- neural network
- competitive advantage
- decision support
- early vision
- knowledge management
- real world
- activity monitoring
- telecommunications industry