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An agent-based simulation of customer multi-channel choice behavior.

Lea M. Sonderegger-WakolbingerChristian Stummer
Published in: Central Eur. J. Oper. Res. (2015)
Keyphrases
  • multi channel
  • single channel
  • customer behavior
  • anti aliasing
  • customer service
  • behavior patterns
  • wireless mesh networks
  • mac protocol