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Exploring the impact of instant messaging on subjective task complexity and user satisfaction.
Han Li
Ashish Gupta
Xin (Robert) Luo
Merrill Warkentin
Published in:
Eur. J. Inf. Syst. (2011)
Keyphrases
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user satisfaction
instant messaging
objective measures
email
information systems
service quality
chat conversations
distance education
perceived usefulness
social media
databases
communication technologies
computer mediated communication
cooperative
e learning
user perceptions
text messaging