Managing Service Quality of Self-Service Technologies to Enhance e-Satisfaction in Digital Banking Context - The Roles of Technology Readiness and Perceived Value.
Sakun Boon-ittPublished in: ICEIS (2) (2015)
Keyphrases
- service quality
- user satisfaction
- technology acceptance
- customer satisfaction
- digital media
- digital technologies
- service providers
- technology adoption
- information systems
- electronic commerce
- information quality
- online shopping
- competitive advantage
- call center
- national institute
- internet shopping
- perceived usefulness
- business environment
- technological innovations
- user acceptance
- competitive environment
- subjective norm
- job satisfaction
- quality of service
- structural equation modeling
- business intelligence
- website
- data mining
- database