In companies we trust: consumer adoption of artificial intelligence services and the role of trust in companies and AI autonomy.
Darius-Aurel FrankLina Fogt JacobsenHelle Alsted SøndergaardTobias OtterbringPublished in: Inf. Technol. People (2023)
Keyphrases
- artificial intelligence
- trading partners
- online consumer
- supply chain
- trust model
- internet enabled
- online retailers
- electronic marketplaces
- competitive market
- ai systems
- perceived risk
- intelligent systems
- open systems
- ai methods
- trust relationships
- competitive advantage
- expert systems
- external factors
- internet shopping
- ai technologies
- security services
- customer data
- market segments
- public key infrastructure
- ai community
- automated trust negotiation
- business partners
- virtual teams
- service quality
- business processes
- web services
- information systems
- potential customers
- cognitive psychology
- virtual communities
- electronic commerce
- consumer trust
- multi agent systems