Business Service Definition in Enterprise Engineering - A Value-oriented Approach.
João PombinhoDavid AveiroJosé M. TriboletPublished in: EDOC Workshops (2012)
Keyphrases
- enterprise systems
- electronic business
- enterprise application integration
- business applications
- telecommunications industry
- enterprise architecture
- virtual enterprise
- service delivery
- knowledge management
- business processes
- service systems
- competitive advantage
- customer support
- business information
- service management
- web services
- information systems
- business environment
- change management
- cloud services
- artificial intelligence
- service oriented
- engineering design
- activity monitoring
- business intelligence
- service providers
- customer service
- business process management
- business process
- business management
- data mining
- enterprise wide
- enterprise application
- decision making
- software vendors
- strategic decisions
- service quality
- business objects
- information technology infrastructure
- lifecycle management
- business models
- management information systems
- cloud computing
- software as a service
- mission critical
- service discovery
- workflow engine
- information management
- key performance indicators
- computer science
- electronic commerce
- end users
- loosely coupled
- software engineering