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CAUSE: Counterfactual Assessment of User Satisfaction Estimation in Task-Oriented Dialogue Systems.
Amin Abolghasemi
Zhaochun Ren
Arian Askari
Mohammad Aliannejadi
Maarten de Rijke
Suzan Verberne
Published in:
CoRR (2024)
Keyphrases
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dialogue system
user satisfaction
natural language
tutorial dialogue
dialogue management
mixed initiative
information systems
spoken dialogue systems
service quality
perceived usefulness
human users
customer satisfaction
kolmogorov smirnov
user perceptions
objective measures
website
machine learning
databases