Service innovation and competitive advantage with the perspective of system dynamics - using China Mobile as an example.
Chin-Huang LinTse LinPublished in: Int. J. Serv. Technol. Manag. (2012)
Keyphrases
- competitive advantage
- technological innovation
- economic growth
- service quality
- knowledge management
- market share
- intellectual capital
- business processes
- mobile environments
- customer satisfaction
- mobile services
- service providers
- context aware services
- competitive environment
- business information
- mobile phone
- human capital
- computing environments
- service management
- market competition
- web services
- value added services
- strategic advantage
- context aware
- mobile users
- business environment
- mobile learning
- electronic commerce
- mobile devices
- absorptive capacity
- customer relationship management
- internet services
- mobile applications
- end users
- case study
- business analytics
- resource based view
- puts forward
- customer service
- real time
- software development
- relational databases
- information systems