Keyphrases
- decision making
- competitive environment
- knowledge management
- business strategy
- strategic management
- business intelligence
- strategic planning
- business process
- business processes
- strategic decisions
- information systems
- business models
- information technology
- optimal policy
- electronic commerce
- competitive advantage
- strategic alignment
- customer retention
- case study
- senior management
- policy making
- change management
- enterprise systems
- data warehouse
- private sector
- competitive intelligence
- micro level
- business rules
- short and long term
- business goals
- state space
- real world