Managing Outpatient Service with Strategic Walk-ins.
Nan LiuWillem van JaarsveldShan WangGuanlian XiaoPublished in: Manag. Sci. (2023)
Keyphrases
- service providers
- random walk
- mission critical
- management system
- case study
- decision making
- service management
- strategic decisions
- information services
- loosely coupled
- service discovery
- service oriented
- data sets
- website
- databases
- value added services
- service delivery
- customer satisfaction
- processor sharing
- mobile services
- semantic web services
- service oriented architecture
- service quality
- service composition
- end users
- web services