The Unintended Social Consequences of Driverless Mobility Services: How Will Taxi Drivers and their Customers Be Affected?
Christina PakuschPaul BossauerGunnar StevensPublished in: ICT4S (2020)
Keyphrases
- service providers
- customer service
- mobile networks
- personal preferences
- service oriented
- cost efficient
- web services
- social networks
- service systems
- end users
- mobile phone users
- customer support
- business opportunities
- potential customers
- business partners
- social interaction
- information services
- social media
- cloud computing
- ubiquitous computing
- human mobility
- technological solutions
- market segments
- financial services
- customer satisfaction
- mobile devices
- trust relationships
- customer relationship management
- mobile services