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Value Cocreation for Service Innovation: Examining the Relationships between Service Innovativeness, Customer Participation, and Mobile App Performance.
Hua (Jonathan) Ye
Atreyi Kankanhalli
Published in:
J. Assoc. Inf. Syst. (2020)
Keyphrases
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customer service
web services
management system
service providers
service quality
customer satisfaction
database
mobile devices
electronic commerce
database design
service times