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Conceptualizing smart service systems.

Daniel BeverungenOliver MüllerMartin MatznerJan MendlingJan vom Brocke
Published in: Electron. Mark. (2019)
Keyphrases
  • service systems
  • web technologies
  • service level
  • service oriented
  • real time
  • call center
  • enterprise systems
  • decision making
  • stochastic models
  • bayesian networks
  • online learning
  • software agents
  • service quality