Telco Agent: Enabler of Paradigm Shift towards Customer-Managed Relationship.
Vedran PodobnikIgnac LovrekPublished in: KES (1) (2010)
Keyphrases
- paradigm shift
- multi agent
- multi agent systems
- domain driven
- multiagent systems
- social intelligence
- intelligent agents
- electronic commerce
- software agents
- human learning
- mobile agents
- future development
- agent systems
- decision making
- dynamic environments
- autonomous agents
- domain driven data mining
- customer service
- call center
- decision theoretic
- international workshop
- agent technology
- agent architecture