Neural networks for analyzing service quality in public transportation.
Concepción GarridoRocio de OñaJuan de OñaPublished in: Expert Syst. Appl. (2014)
Keyphrases
- e learning
- service quality
- public transport
- public transportation
- neural network
- customer satisfaction
- service providers
- electronic commerce
- user satisfaction
- quality of service
- information systems
- competitive advantage
- genetic algorithm
- call center
- information quality
- strategic planning
- online shopping
- image sequences
- real time
- case study
- job satisfaction
- databases