Constructing the Knowledge Base for Cognitive IT Service Management.
Qing WangWubai ZhouChunqiu ZengTao LiLarisa ShwartzGenady Ya. GrabarnikPublished in: SCC (2017)
Keyphrases
- knowledge base
- expert systems
- information processing
- rule base
- knowledge acquisition
- data sets
- logic programming
- knowledge based systems
- description logics
- knowledge representation
- sensemaking
- case based reasoning
- service management
- reasoning process
- cognitive science
- mental models
- cognitive model
- incident management
- cognitive processes
- knowledge structures
- belief revision
- case base
- online learning
- high level
- machine learning