Change Management and Quality of Service through Business Process Modeling: The N-VIS, a Public Sector Project.
Vassilis LoumosGeorge ChristonakisGirgios MpardisPangiota TziovaPublished in: ITNG (2010)
Keyphrases
- quality of service
- change management
- public sector
- service delivery
- e government
- business process modeling
- project management
- knowledge management
- business process
- software engineering
- web services
- response time
- business processes
- resource management
- information sharing
- information and communication technologies
- software reuse
- digital government
- modeling language
- software development
- public administration
- real time
- service oriented architecture
- service oriented
- government agencies
- end to end
- workflow management systems
- service composition
- software systems
- information technology
- case study
- data mining