A Dual-Process Model to Assess User Attitudes and the Likelihood of Electronic Word-Of-Mouth Adoption.

Hung-Pin Shih Kee-hung Lai T. C. E. Cheng

Published in: PACIS (2015)

Keyphrases

process model
process mining
business process
business processes
user interface
petri net
information systems
event logs
attitudes toward
end users
user profiles
information technology
user preferences
user interaction
e government
user satisfaction
information retrieval