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Using SINIS and GQM+Strategies to Align Organizational Goals and Service Level Agreement Indicators.

Eduardo FerreiraBianca TrinkenreichMonalessa Perini BarcellosGleison Santos
Published in: SBQS (2018)
Keyphrases
  • service level agreements
  • organizational structure
  • information systems
  • business goals
  • cloud computing
  • decision making
  • response time
  • quality of service
  • software projects
  • resource management