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The Effects of Text-To-Speech Voice and 3D Avatars on Consumer Trust in the Design of Live Help Interface of Electronic Commerce.
Lingyun Qiu
Izak Benbasat
Published in:
AMCIS (2004)
Keyphrases
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electronic commerce
text to speech
user interface
design process
small and medium sized enterprises
case study
electronic marketplaces
social networks
multi agent
virtual world
business models
agent technology
online banking