The relative importance of service quality dimensions in E-commerce experiences.
Biagio PaleseA. UsaiPublished in: Int. J. Inf. Manag. (2018)
Keyphrases
- relative importance
- service quality
- electronic commerce
- customer loyalty
- customer satisfaction
- service providers
- competitive advantage
- case study
- information systems
- online shopping
- quality of service
- call center
- information quality
- user satisfaction
- business models
- job satisfaction
- online banking
- business intelligence
- incident management