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Should government chatbots behave like civil servants? The effect of chatbot identity characteristics on citizen experience.
Xuesong Li
Jian Wang
Published in:
Gov. Inf. Q. (2024)
Keyphrases
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e government
government agencies
digital government
government services
public sector
relationship management
united states
public services
public administration
information technology
electronic government
user experience
social media
service delivery
data collection
mobile devices
artificial intelligence