Business Process Outsourcing in Suriname: Call Center Services.
Erik BeulenPublished in: Global Sourcing Workshop (2013)
Keyphrases
- business process
- call center
- service quality
- web services
- service oriented architecture
- business processes
- customer service
- ws bpel
- service providers
- workflow technology
- operational decisions
- virtual organization
- agent technology
- customer support
- service level
- process model
- business process modeling
- service discovery
- service oriented
- business rules
- service composition
- private cloud
- process execution
- customer satisfaction
- arrival rate
- case study
- business process models
- service level agreements
- user satisfaction
- databases
- workflow model
- cloud computing
- workflow management
- business process management
- user interface
- information technology
- distributed systems
- decision making
- quality of service
- workflow engine
- queue length
- real time
- information systems
- software agents