Improving customer satisfaction in the hotel industry by fusing multi-source user-generated content: An integration method based on the heuristic-systematic model and evidence theory.
Yu-Mei MaMing-Yang LiPing-Ping CaoPublished in: Appl. Intell. (2024)
Keyphrases
- evidence theory
- customer satisfaction
- evaluation model
- evaluation method
- prediction model
- databases
- multi source
- user generated content
- information fusion
- bp neural network
- electronic commerce
- social media
- fuzzy membership functions
- neural network model
- back propagation
- fuzzy logic
- evolutionary algorithm
- artificial intelligence
- database