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An exploratory study to investigate the interpersonal listening behaviour in personal sales context, its impact on the customer's perception and outcomes.
Archana Shrivastava
Ruchi Tandon
Sanjeev Tandon
Published in:
Int. J. Knowl. Learn. (2023)
Keyphrases
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contextual information
customer service
individual user
customer behavior
electronic commerce
social context
website
context sensitive
potential customers
data mining
steady state
personal information
context dependent
customer relationship management
content creation
user behaviour