Impatient customer queue with Bernoulli schedule vacation interruption.
P. Vijaya LaxmiKanithi JyothsnaPublished in: Comput. Oper. Res. (2015)
Keyphrases
- call center
- queue length
- queueing model
- arrival rate
- steady state
- service times
- heavy traffic
- arrival process
- scheduling decisions
- service requirements
- finite buffer
- asymptotically optimal
- scheduling problem
- queueing systems
- arrival processes
- single server
- finite capacity
- holding cost
- stationary distribution
- customer service
- customer classes
- service rates
- single server queue
- queueing networks
- real valued
- waiting times
- markov chain
- queueing theory
- service quality
- scheduling algorithm
- queue size
- poisson process
- state dependent
- service level
- customer relationship management
- fluid model
- limited capacity
- loss probability
- electronic commerce
- single machine scheduling problem
- customer behavior
- mixture model
- events occur
- markov modulated