Business Objectives as Drivers for Process Improvement: Practices and Experiences at Thales Naval The Netherlands (TNNL).
Jos J. M. TrienekensRob J. KustersBen RenderingKees StoklaPublished in: Business Process Management (2004)
Keyphrases
- process improvement
- business objectives
- business processes
- business process
- software process
- business process management
- web services
- process model
- case study
- root cause
- business rules
- competitive advantage
- software process improvement
- knowledge management
- capability maturity model
- software development
- software engineering
- object oriented
- business decisions
- decision making
- artificial intelligence
- database