Requirements for modelling interoperability in knowledge intensive service systems based on BeerLL.
Wout HofmanYao-Hua TanPublished in: Int. J. Serv. Technol. Manag. (2011)
Keyphrases
- knowledge intensive
- service systems
- knowledge acquisition
- service oriented
- service level
- web technologies
- software development
- information systems
- law enforcement
- human resources
- call center
- queueing model
- web services
- knowledge management
- information sharing
- arrival rate
- decision making
- information technology
- enterprise systems
- case study
- queue length
- natural language
- scheduling problem
- knowledge representation