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Is ROI an effective approach for persuading decision-makers of the value of user-centered design?
Susan M. Dray
Clare-Marie Karat
Daniel Rosenberg
David A. Siegel
Dennis R. Wixon
Published in:
CHI Extended Abstracts (2005)
Keyphrases
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decision makers
user centered design
decision making
user centered
decision support system
decision support
group decision making
real world
e learning
database systems
intelligent systems
multimedia databases
strategic and tactical