Critically classifying: UK e-government website benchmarking and the recasting of the citizen as customer.
Benjamin MosseEdgar A. WhitleyPublished in: Inf. Syst. J. (2009)
Keyphrases
- e government
- website
- government services
- public sector
- electronic government
- public administration
- digital government
- government agencies
- developing countries
- customer satisfaction
- customer service
- electronic commerce
- governmental organizations
- knowledge management
- service delivery
- government organizations
- public services
- marketing strategies
- federal government
- information sharing
- web pages
- government websites
- real world
- inter organizational
- cost effective
- case study