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Online Reputation Management: Estimating the Impact of Management Responses on Consumer Reviews.
Davide Proserpio
Georgios Zervas
Published in:
EC (2015)
Keyphrases
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reputation management
social media
reputation systems
consumer reviews
peer to peer
online consumer
information systems
social web
information management
knowledge management
product reviews
online stores
website
social networking sites
artificial intelligence
databases
digital libraries