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VOIP in a university call center.
Raymond Gable
Published in:
SIGUCCS (2006)
Keyphrases
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call center
service level
asymptotically optimal
service quality
case study
heavy traffic
arrival rate
e learning
customer service
queueing model
queue length
service systems
ip networks
customer support
real time
packet loss
steady state
objective function
database systems
data mining
databases