A multigene genetic programming-based fuzzy regression approach for modelling customer satisfaction based on online reviews.
Hanan YakubuC. K. KwongCarman K. M. LeePublished in: Soft Comput. (2021)
Keyphrases
- customer satisfaction
- genetic programming
- online reviews
- service quality
- sentiment analysis
- opinion mining
- online shopping
- sentiment classification
- evolutionary algorithm
- genetic algorithm
- marketing strategies
- user satisfaction
- customer retention
- artificial intelligence
- service providers
- information systems
- product features
- neural network