M-S-QUAL: Mobile service quality measurement.

Eugenia Y. Huang Sheng Wei Lin Ya-Chu Fan

Published in: Electron. Commer. Res. Appl. (2015)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
mobile phone
online shopping

mobile devices
competitive advantage
mobile learning
information systems
quality of service
user satisfaction

call center
mobile applications
competitive environment
real time
mobile users

application level
data mining
response time
job satisfaction
technology acceptance