M-S-QUAL: Mobile service quality measurement.
Eugenia Y. HuangSheng Wei LinYa-Chu FanPublished in: Electron. Commer. Res. Appl. (2015)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- mobile phone
- online shopping
- mobile devices
- competitive advantage
- mobile learning
- information systems
- quality of service
- user satisfaction
- call center
- mobile applications
- competitive environment
- real time
- mobile users
- application level
- data mining
- response time
- job satisfaction
- technology acceptance